STORE HELP
Trouble with the online store
Contact our Customer Service Team with your questions regarding downloadable products and any error messages you receive while trying to place an order. All order inquiries should be directed to this team as well.
Downloadable Product Instructions
All downloadable products require a high speed internet connection via WiFi or your cellular data network. Please do not attempt to use a dial up connection. FYI: Cell service can be spotty on the island and non-existent on most of Hana Hwy. DO NOT attempt to download the guide when driving around Maui. AT&T coverage on the island is especially problematic.
You can access your download in two ways. First, simply click the link under "Download Your Purchase" on the receipt page of the checkout. If you have already closed that window, that's okay. You were sent an email of your receipt and there's a link to download your product there as well. If you did not receive this email, check your spam folder and security settings.
Once accessed, your unique link expires in 24 hours. Please fully download after clicking the link.
ATTENTION iOS/APPLE Digital Download customers:
With a normal internet connection on your phone, it should take LESS THAN 1 MIN to download.
Download time depends on your cell/WiFi connection and your data plan.
FYI: Once you're on the HANA HWY (past Paia), cell signals get very weak & WILL NOT DOWNLOAD!
Apple Books File Size = 88MB
PLEASE READ: When you click the download link, you might experience a blank screen as if the link doesn't work. It does work; it's just downloading in the background. Once the eBook file has downloaded on your iOS device, you'll be prompted to "Open in Books" (traditionally know as the iBooks app). You must have Apple's Books app on your iOS device to use the R2H Digital Guide. There is a new process with recent Apple updates. The file will not automatically export to your Apple Books app. You must click the file name after it has fully downloaded to your device.
OPTIMIZE YOUR iOS DEVICE FOR PLAYBACK:
– iBooks stops playing the audio if you leave the app or if your iOS device auto-locks.
– go into Settings > General > Display & Brightness > Reduce Brightness: set Auto-Lock to 5 minutes or never
– if you have an iPhone 7 or 7+, don't forget your Lightning-to-Aux Audio adapter!
– make sure your rental car has an Aux Audio Input & bring an 3.5mm Aux cable!
We do not issue refunds. Please brief yourself on how to download a digital product and export to Apple Books app before contacting Customer Service.
Shipping Information
Allow up to 2 additional business days for order processing. Most orders ship same day! All orders are shipped via USPS Priority Mail. Please allow 5-7 business days to arrive due to delays with the postal service.
Place your CD order in plenty of time to arrive before your Maui trip. We suggest 10 days prior to your vacation.
International shipments
We ship our products to countries that accept International Flat Rate Envelopes from the USPS. If you do have a U.S. Compatible debit card, or a PayPal account, we would recommend our downloadable product - no shipping charges, no customs fee, no waiting.
WAIANAPANAPA STATE PARK
Reservations are now REQUIRED!
For non-Hawaii residents, reservations must be made at least 24 hr in advance to enter the park. During moderate and high seasons, reservations fill up at least a week in advance, so plan accordingly. There is a parking and per person entry fee. Make your reservations at the following website: